Frequently Asked Questions

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No-shows and appointments canceled or rescheduled within 24 hours of your scheduled time will be charged the full price of the session or will result in a session being deducted from your package. The card on file will be automatically charged. You can view our full cancellation policy HERE.

We accept cash, check, MasterCard, Visa, Discover, American Express, and HSA/FSA for payment. However, we do not accept third-party gift cards. 

Unfortunately, insurance does not cover massage or the hydrospa, but you can use your HSA/FSA for payment! We are happy to provide you with a receipt, which you can submit to your insurance for potential reimbursement. 

There are several ways to schedule an appointment.  You can schedule online, contact us by phone or email!  

A skilled massage therapist strives to create a comfortable and relaxing experience for you. The massage room is designed for tranquility, featuring soft background music, a plush and supportive table, and the gentle, healing glow of Himalayan salt walls. The soothing scent of essential oils fills the air, enhancing your sense of calm. Every session is customized to your needs, using expert techniques to ease tension, improve circulation, and restore balance. As you unwind, stress fades away, leaving you feeling refreshed, renewed, and deeply relaxed. 

During a therapeutic massage, clients typically disrobe to their comfort level. While most choose to undress completely, some prefer to leave on items such as underwear. Rest assured, you will be properly draped at all times to maintain your privacy and comfort. We encourage you to wear whatever makes you feel at ease, as your relaxation and well-being are our top priorities. 

Your massage therapist will consult with you to create a treatment plan tailored to your needs. A full-body massage typically includes work from your feet up to your shoulders, neck, and head. Rest assured, only appropriate areas will be addressed, ensuring a professional and respectful experience focused on your well-being. 

Yes, lotions or oils are typically used to reduce friction and prevent skin irritation, ensuring a more comfortable experience. They also offer additional benefits, such as skin hydration. If you have any allergies or sensitivities, please inform your massage therapist so appropriate alternatives can be provided. 

A massage feels different for everyone, depending on the type of massage and the techniques used. Generally, it creates a soothing and relaxing sensation as tension and stress melt away. Gentle, flowing strokes may feel comforting and calming, while deeper pressure can provide relief to tight or sore muscles. Some areas might feel tender if there’s built-up tension, but the overall experience should be pleasant and therapeutic. Many people describe it as a mix of relaxation and rejuvenation, leaving them feeling lighter, refreshed, and more balanced. 

It's possible to feel a bit sore after a massage, especially if deep tissue techniques or areas of tension were addressed. This is usually a result of your muscles releasing built-up tightness. Any soreness is typically mild and should subside within a day or two. To help reduce this, staying hydrated and gently stretching afterward can aid in the recovery process. If you’re concerned about soreness or have specific areas you’d like to focus on or avoid, be sure to communicate with your therapist before the session so they can adjust the pressure and techniques accordingly. 

We do not do incisional drainage. Incisional drainage is a modality commonly done the first week after cosmetic surgery, and is common in Florida and California. This drainage forces fluid out of incisions made by surgery. Manual Lymphatic Drainage promotes the return of fluid from tissues and lymphatic vessels back into the circulatory system where it can be safely eliminated by our bodies natural processes.  For post-op clients: we cannot treat you until all drains have been removed.

We offer a variety of massage modalities, ensuring you’ll find the perfect option tailored to your needs! Additionally, we have massage packages available, making it easier for everyone to enjoy the many benefits of regular massage. You can check out our pricing here.

Our HydroSpa is located at 330 Naubuc Avenue in Glastonbury, nestled in the same building with Damato Chiropractic Center. 

Appropriate swimwear is required to participate in the hydrospa circuit. Immerse will provide you with spa sandals and two towels for your comfort. The spa sandals must be worn throughout your entire stay. If you would like additional towels or a robe, they are available for an additional fee. 

For your hydrospa visit, you only need to bring appropriate swimwear. Immerse will provide you with spa sandals and two towels, but if you’d like additional towels or a robe, you can rent them for a fee. We also provide you with locker to secure your valuables in the locker room. Make sure to shower with soap and water before entering the hydrospa, as required by the health department. 

Yes, the hydrospa offers a shared, co-ed experience. There are separate locker rooms for men and women, where you can change into and out of your swimsuit, as well as shower before and after your hydrospa session. The changing area also includes lockers to securely store your valuables during your visit. 

For the comfort and safety of all our guests, cell phones and cameras are not allowed in the hydrospa. This policy ensures a relaxing, private environment for everyone to enjoy their experience without distractions. 

You can choose to book a 30, 60, 90, or 120-minute stay, allowing you to enjoy the hydrospa at your own pace. While there is a recommended circuit posted, you're welcome to follow it or go through the experiences in any order you prefer—just remember the key principle: "hot, cold, repeat." 

In accordance with the State of Connecticut Health Department regulations, all guests are required to shower with soap and water before entering the hydrospa. Please make sure to rinse off any lotions or oils on your body. Additionally, you will need to rinse off between different hydrospa experiences. While it's not required to shower after your hydrospa session, it is recommended. If you’re receiving a massage as part of your visit to Immerse, please use the hydrospa before your massage. 

We offer hydrospa packages so that everyone can enjoy the benefits - view our pricing here.  Packages cannot be shared.

The following conditions are contraindications to the hydrospa:

• Pregnancy
• Open sores or skin conditions
• Severe Hypertension (BP > 180/100)
• Acute or recent myocardial infarction, unstable angina pectoris, arrhythmia, symptomatic cardiovascular disease, cardiac pacemaker
• Peripheral arterial occlusive disease, venous thrombosis
• Acute or recent cerebrovascular accident (stroke)
• Uncontrolled seizures
• Symptomatic lung disorders
• Bleeding disorders, severe anemia
• Infection
• Anyone under the influence of drugs or alcohol
• Cold allergy (allergy to cold)
• Acute kidney and urinary tract diseases

*Clients with a recent history (within the last six months) of cardiac disease or related episodes will need a physician’s statement clearing them to try the hydrospa.

Alcohol and saunas or cold plunges do not mix, so we ask that you refrain from bringing glasses or bottles into the spa. It's best to save the celebrations for later, once you've rehydrated and your body temperature has returned to normal. We have a hydration station available and will provide cups for you to use during your stay to ensure you stay refreshed. 

 Minors (clients under the age of 18, unless emancipated) are not permitted in the hydrotherapy circuit without a parent or legal guardian present for the entire duration of their stay.

A parent or legal guardian of the minor receiving treatment will need to complete the Intake Form on behalf of the minor, providing information on all medical diagnoses, symptoms, medications, and any concerns related to the minor’s health and the services being provided. By booking the service, you agree to supervise and remain responsible for the minor while they participate in the hydrotherapy circuit.