Cancellation, Return, and Refund Policy

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Nobody likes a no-show. When appointments are forgotten or cancelled close to the scheduled time, our staff loses the opportunity to fill that slot and other clients miss out. For the benefit and respect of all our clients and professionals, appointment-booking is subject to the following terms:

• 24 hours or more before appointment: You may cancel or modify your appointment with no penalty!
• Less than 24 hours before appointment, No-Show or uncanceled at time of appointment: You will be charged full price of the scheduled service(s).
• Appointments booked within the 20-hour period are still subject to the cancellation policy. As a courtesy, appointment confirmation messages are sent by email and text message 48 hours in advance to the contact information given at time of booking. Failure to respond to those confirmation messages could result in your appointment slot being given to another client.

To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time. Late arrivals will be charged the full price of the scheduled service(s) even if time does not permit for their render.

GIFT CARDS: Gift cards are non-refundable and may not be redeemed for cash.  If your card is lost or stolen, it cannot be replaced. 

Thank you for your understanding and for your business.